Question 1

How do I view newly received mail?

Accepted Answer

When new mail arrives, the envelope's exterior is scanned or photographed, and the image is uploaded to your account. You will receive a delivery alert via email, text, or the mobile app. You can then view the image by logging in to your Anytime Mailbox account.

Question 2

How do I request an open and scan?

Accepted Answer

After receiving a delivery notification, you can use your phone app or web portal to select the Open and Scan action for that specific mail item. Once the provider processes the request, you can view the scanned PDF contents securely online.

Question 3

How do I request mail forwarding?

Accepted Answer

You can request to forward your mail by selecting the Forward action request for your selected mail items directly in the mobile app or on the web portal.

Question 4

How do I request an in-person pickup?

Accepted Answer

You can request an in-person pickup using your app or web portal. Depending on the mailing center, you may need to schedule a specific pickup time, wait for a notification that your item is ready, or simply visit during regular business hours.

Question 5

How do I request shredding or recycling?

Accepted Answer

You can request disposal of unwanted mail by selecting the shredding or recycling option for your items in the app or browser.

Question 6

What is the difference between shredding and recycling?

Accepted Answer

Shredding mail entails destroying the mail items using a machine or manually. Recycling, on the other hand, implies that the mail items may be reused for other purposes.

Question 7

How do I manage a package after it arrives?

Accepted Answer

You manage packages exactly like regular mail. Once the package arrives at your secure location, you will receive a notification and can use the app or browser to select actions such as forwarding it to another address or scheduling pickup.

Question 8

What should I do if an expected mail item is missing?

Accepted Answer

We recommend reaching out to the sender to request the tracking number and checking the carrier’s website to track the mail item. If, after confirming it should have been received by the mailing center, we can reach out to the mailing center to check for the mail item in question.

Question 9

What should I do if I receive mail that isn't mine or isn’t for any of my authorized recipients?

Accepted Answer

If you receive a mail item that belongs to someone else, select Not Mine from the action requests drop-down menu. This will notify the mailing center so they can correct the error.

Question 10

What should I do if my location cannot accept a package?

Accepted Answer

Most mail centers can receive standard mail and reasonably sized packages. However, tersm may vary by location. Contact your mail center to confirm they can receive your package before shipping it. If they refuse, you'll need to use an alternate delivery address.

Question 11

How do I update my forwarding address?

Accepted Answer

To update or add a forwarding address, you must submit a new, notarized USPS Form 1583 along with two valid forms of ID, following the same verification process as your initial application. Make sure the updated address is correctly entered in Section 6 of the form to ensure the new destination is properly authorized.

Question 12

How do I request international mail forwarding?

Accepted Answer

International mail forwarding follows the same process as a standard forwarding request. First, ensure your international address is already added as a forwarding address in your account portal. When placing your request, simply select that international address as the destination for the mail items you want forwarded. Please keep in mind that international shipments incur additional shipping and handling fees, which vary by destination and carrier.

Question 13

How do I combine multiple mail items into one shipment?

Accepted Answer

Some mailing centers allow multiple packages to be consolidated into a single forwarding request. To do this, select all the packages you want to consolidate in your inbox, then choose the Forward action. If you select Ship Immediately, your request will be processed without waiting for a shipping quote. Otherwise, wait for the bundled shipping fee quote and approve it before your packages are shipped.

Question 14

How do I track a forwarded shipment?

Accepted Answer

If you request a tracking number for your forwarding request, the mailing center will provide it, which you can then use on the carrier's website to monitor your shipment.

Question 15

How do I schedule an in-person pickup?

Accepted Answer

You can use the mobile app or a web browser to request a pickup and schedule a convenient time to retrieve your items.

Question 16

Where can I check forwarding, shipping, or pickup fees?

Accepted Answer

While specific shipping fees for forwarding mail items are not fixed or listed directly in the plan, some mailing centers allow you to request a shipping quote before proceeding. You can also select your shipping preferences based on your priority (e.g., the cheapest option or the fastest delivery speed).

Question 17

How do I verify my mailbox account?

Accepted Answer

To verify your mailbox account, you must complete the USPS Form 1583 and provide two valid forms of identification: one primary photo ID and a secondary ID that verifies your address. You can complete this verification either in person with your mail center operator or virtually through an online notary service.

Question 18

How do I complete USPS Form 1583?

Accepted Answer

You can download the updated April 2023 version of the form directly from your account portal. Complete the sections detailing your personal details and identification information, but wait to sign the document until your notary session, as the notary must witness your signature.

Question 19

How do I use the online notary service?

Accepted Answer

You can use the 24/7 online notary service by joining a video call with a notary using a webcam. Once the notary verifies your identity and witnesses your signature, they will automatically forward your notarized form and IDs directly to Anytime Mailbox.

Question 20

How do I check my verification status?

Accepted Answer

You can track the progress of your application directly in your customer portal. Once your verification documents are reviewed and approved, you will receive a confirmation email letting you know you can start receiving mail.

Question 21

What should I do if my verification is rejected?

Accepted Answer

If your application is rejected, you will receive an email detailing the specific documents or information that need to be re-uploaded. Once you know what is required, you can simply log in to your customer portal to reupload the necessary documents for resubmission.

Question 22

How do I replace or resubmit an identification document?

Accepted Answer

If the mailing center asks you to resubmit an identification document for your application, simply go to your main dashboard and click Upload New Files to submit the updated document.

Question 23

How do I add another authorized recipient or business name?

Accepted Answer

To add an authorized recipient, go to your portal under Authorized Recipients. New recipients must go through the same verification process by submitting their own USPS Form 1583, providing two valid forms of ID, and having the form notarized. If you are adding a new business, add it as an authorized recipient in your portal, complete USPS Form 1583, select the option for business use in Section 3, and provide your business details in Section 7.

Question 24

How do I remove an authorized recipient or business name?

Accepted Answer

To remove an authorized recipient, simply delete them from your account portal under Settings > Authorized Recipients.

Question 25

Where can I check my location’s mail storage period?

Accepted Answer

You can check your mail storage period by reviewing the specific plan details and limits provided by your chosen virtual mailbox location. The plan outlines a specific free storage window.

Question 26

How do I avoid storage fees?

Accepted Answer

To avoid fees, you must take action on your physical mail—such as forwarding it, scheduling a pickup, or requesting it be shredded or recycled—before your plan's free storage window expires.

Question 27

What happens when I exceed my storage allowance?

Accepted Answer

If you exceed your plan's storage limits or keep physical mail past the free storage period, you will be charged the additional fees indicated in your plan.

Question 28

How long are scanned documents stored in my account?

Accepted Answer

Your scanned digital documents are stored in your account indefinitely because the service includes free, unlimited online storage.

Question 29

Are there limits on scanned mail content?

Accepted Answer

Yes, plans include a specific monthly allowance for scanned pages. If you exceed the scan page allowance included in your plan, additional fees will be charged in accordance with your plan's pricing structure.

Question 30

How do I delete scanned mail from my account?

Accepted Answer

Once a final action has been completed and the mail is in the Completed section of your portal, you can select Delete to move it to the Trash folder. Deleted mail remains in Trash for 30 days, where you can either restore it or permanently delete it at any time.

Question 31

Can I get a refund if I cancel partway through my billing cycle?

Accepted Answer

Generally no - once a billing period has started and mail has been received on your account, the charge for that period is not refundable. The 7-day new-mailbox eligibility window is the main exception; see our refund policy for details.

Question 32

Do you accept PayPal or cryptocurrency?

Accepted Answer

No. We accept major credit and debit cards for individual plans, and ACH, wire transfer, or business check for eligible business accounts. PayPal, cryptocurrency, and prepaid gift cards are not supported.

Question 33

How do I view my invoice or billing statement?

Accepted Answer

You can view your billing statement in your portal by clicking the Billing tab from your dashboard and selecting Statement from the options on the left.

Question 34

Is there a fee for paying by wire transfer?

Accepted Answer

Anytime Mailbox does not charge a fee for wire transfer payments, though your bank may charge its own outgoing wire fee - check with your bank before sending.

Question 35

What should I do before filing a chargeback with my bank?

Accepted Answer

Contact support through your dashboard help center first. Most billing issues resolve faster this way, and filing a chargeback places a hold on new forwarding and scan requests until it is resolved.

Question 36

How do I make a payment?

Accepted Answer

Payments are automatically charged to the saved credit card on your portal.

Question 37

How do I update my payment information?

Accepted Answer

You can update your payment information in your portal by clicking the Billing tab on your dashboard, selecting Payment from the options on the left, and entering your new card details.

Question 38

What happens if my payment fails?

Accepted Answer

If your initial payment fails, your account will be placed in a temporary non-payment lockout. When you log in, you will be prompted to update your payment information so the payment can be processed. Once your updated card is submitted and the payment goes through successfully, the lockout will be automatically lifted.

Question 39

Why was I charged an additional fee?

Accepted Answer

You will be charged additional fees for requests that carry an extra fee, as well as when you exceed the limits included in your plan allowance (such as limits on received items, scanning, or physical storage).

Question 40

How do I upgrade or downgrade my mailbox plan?

Accepted Answer

To change your plan, you can reach out to our support channels via phone, email, or live chat on our website to request a plan change that better matches your usage. You can contact support by calling +1 (702) 935-5664, or by visiting our website to send a message or start a live chat.

Question 41

How do I request help with a refund or billing issue?

Accepted Answer

For any refund or billing requests, you can contact support by calling +1 (702) 935-5664 or by visiting our website to send a message or start a live chat.

Question 42

How do I reset my password?

Accepted Answer

To reset your password, click the "Forgot password?" link on the login page. You will receive an email with instructions and a link to create a new password.

Question 43

How do I change my email address or account information?

Accepted Answer

If you wish to change your email address or phone number, you can do so by logging into your portal. From the main dashboard, select Settings, then choose Profile from the options on the left. From this page, you can edit your email address or phone number.

Question 44

How do I remove an authorized recipient on my account?

Accepted Answer

To delete a previously added authorized recipient, log in to your portal dashboard and click the Settings tab. Select Authorized Recipients from the options on the left, then click the mailbox number beside the recipient you wish to remove. On the recipient information page, click Delete.

Question 45

How do I change an account user’s access?

Accepted Answer

Each account has a single login (your registered email and password). To share access with another person, you may provide them with your login credentials. If you need to change your email or password, go to the Settings tab in your portal to update your profile details or password anytime.

Question 46

How do I change the names authorized to receive mail?

Accepted Answer

To change or update the name of an authorized recipient on your account, you must submit a new, notarized USPS Form 1583 and follow the same initial verification process. Make sure to enter the name of the new authorized individual in Sections 5, 10, and 11 of the form.

Question 47

How do I cancel my mailbox account?

Accepted Answer

You can cancel your account directly from your account dashboard. Before finalizing the cancellation, please ensure you download all files saved in your online storage, as you will no longer have access to them once your account is canceled. Additionally, you may need to confirm the final forwarding, pickup, or disposal of any remaining physical mail.

Question 48

When does my cancellation take effect?

Accepted Answer

Cancellations generally take effect at the end of your current prepaid billing cycle. If you wish to cancel your subscription sooner, please reach out to our support team by calling +1 (702) 935-5664, or by visiting our website to send a message or start a live chat to request an early cancellation.

Question 49

What happens to my mail after I cancel?

Accepted Answer

Any mail the location receives after you cancel will be marked “Return to Sender.” Prior to canceling, you must manage any remaining physical mail by confirming whether it should be forwarded to a new address, picked up in person, or disposed of.

Question 50

Can I access scanned mail after cancellation?

Accepted Answer

Once your account is canceled, you will no longer have access to your online files in your portal, and all digitized mail will be permanently deleted.

Question 51

Can I reactivate a canceled mailbox?

Accepted Answer

No, you cannot reactivate your previous account, but you are welcome to sign up for a new account. Keep in mind that signing up again will require you to complete the identity verification process from the beginning.

Question 52

Do I need to notify USPS or other organizations after cancellation?

Accepted Answer

Yes, you must inform the USPS and anyone who sends you letters that you’re no longer using your virtual mailbox address. The virtual mailbox operator will not forward mail on your behalf after you cancel. If you want USPS to continue forwarding your mail to a new destination, you must complete a separate USPS change-of-address form.

Question 53

How do I access my mailbox from the mobile app?

Accepted Answer

To access your mailbox, simply download the Anytime Mailbox Virtual Mail app from the App Store or Google Play and log in to your account. Once logged in, you will be able to securely view and manage your physical mail directly from your phone or tablet.

Question 54

What should I do if the website or app is not working?

Accepted Answer

Please contact customer support via email, live chat, or by calling +1 (702) 935-5664 to report the issue and for assistance.

Question 55

How do I contact customer support?

Accepted Answer

You can reach customer support by calling +1 (702) 935-5664, emailing us, or using live chat on our website. Support agents are available Monday through Friday from 7 AM to 4 PM PST, while live chat is available from 6 AM to 6 PM PST.

Question 56

How do I contact my mailbox location directly?

Accepted Answer

You can look up your virtual mailbox location online or find their contact details directly in your portal. On your main dashboard, scroll down to the bottom-left box, which contains your mailing center's email address and phone number.

Everything you need to know about using our service, explained plainly.